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Responsibilities

• Responsible for the operational tasks of Logistic Claims processes
• Solving claims tickets accurately and efficiently to achieve the fixed service level target 
• Deliver different order to cash processes KPI’s 
• Cooperate with local Customer Service organizations, warehousing, distribution and transportation 
• Ensure Logistic Claims processes are done in compliance with related financial controls
• Implement improvements to current processes
• Involvement in projects related to Logistic Claims area
• Ensure efficient customer service processes  

Qualifications

• High School Degree / logistics can be an advantage
• Very good level of English
• Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
• Bias for action (focus on results and use of intelligent risk taking)
• Team Alignment (team player; supports and respects others)
• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
• Good communication skills, ability to cooperate with external and internal customers
• Problem solving and decision-making ability
• Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.)
• Analytical skills
• Knowledge of MS Office 

We offer

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)