Strona główna

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

• Fluency in Portuguese (at least C1) and good knowledge of English (at least B2) mandatory
• Knowledge of any of the following languages: French/German/Italian/ Spanish will be an asset
• Any prior IT-related experience would be an asset
• Flexible to work in Shifts (24x7)
• Must be able to learn and support new and quickly-changing technologies
• Familiarity with a wide range of standard office automation products
• Sound demonstrated knowledge of Service Desk procedures and process
• Ability to prioritize workload to best meet customer requirements

What duties will help you grow?

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients etc.
• Perform advanced troubleshooting and redirect problems to appropriate resource
• Registering an incident and / or Service Request reported via email /phone in the ITSM Tool

What have we prepared for you?

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

• We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

• Private medical care which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?